e-Governance Academy

How the course works

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Guidance for instructional videos

Navigating interactive content

User guidelines

1.1 Introduction to digital governance

1.2 From reactive to proactive services

1.3 Digital public services

1.4 Digital enablers

1.5 ICT Governance

1.6 ICT Coordination in Digital Transformation

1.7 Ministry level-roles

1.8 Base registers and shared services

1.9 Horizontal enablers

1.10 Central Implementation Unit

1.11 Change Management

1.12 Resistance to change

1.13 Collaboration, roles and measuring change

Quiz 1 | Introduction to digital governance

2.1 Introduction to citizen-centric public services

2.2 From traditional to digital services

2.3 Understanding service users

2.4 From insights to problem definition

2.5 Designing the digital service

Quiz 2 | Citizen-centric digital services

3.1 The meaning of modern society

3.2 Key areas for successful e-government

3.3 The role of engagement in modern society

3.4 Value of engagement

3.5 Role of engager and stakeholders

3.6 Multistakeholder and horizontal approach

3.7 The steps of engagement

3.8 Step-by-step engagement plan

3.9 Digital tools for engagement: opportunities and challenges

3.10 Overcoming challenges

3.11 Making engagement last

3.12 Making engagement work

Quiz 3 | Engagement in modern societies

4.1 Introduction to interoperability

4.2 Organisational interoperability

4.3 Barriers and solutions

4.4 Defining semantic interoperability

4.5 Shared data meaning

4.6 Metadata as the foundation of a data network

4.7 RDF as the Technical Foundation

4.8 Technical interoperability

4.9 Security and interoperability

4.10 Building interoperabilty

Quiz 4 | Data interoperability

5.1 Introduction to eID

5.2 Why do we need eID?

5.3 Governments' role

5.4 eID means

5.5 eID technological solutions

5.6 Digital wallet

5.7 Why we need eID solutions?

5.8 What is trust service?

5.9 Trust service standards

5.10 Timestamp

5.11 Legal aspects of eID

Quiz 5 | Digital identity